TERMS AND CONDITIONS

RESET with Linnet (Breakup and Divorce coach): Terms and Conditions

The following Terms and Conditions apply for working with RESET with Linnet Coaching. Please read them carefully before purchasing any support.

Coaching

Coaching is a confidential one-to-one interaction between the Coach and the Client.

The scope of the Coaching Session(s) will be discussed and agreed by the Coach and the Client on a case-by-case basis.

The Coach will be non-judgmental, honest, and professional at all times.

The Coach will provide a safe and supportive environment for the Client so that they feel comfortable and confident to discuss their feelings and details of their issues with the Coach.

The Coach will be honest with the Client if they feel that they are not best placed to help them and will suggest alternative sources of support, where possible.

The Coach will work in confidence with the Client unless permission is sought from the Client to disclose information to a Third Party in order to help the Client further. The Coach has a duty of care to safeguard the Client if the Coach feels that the Client, or anybody else, is at imminent risk of harm or in danger. This may involve disclosure to Statutory Authorities.

The Coach is not a Medical Practitioner, a Psychotherapist, Psychologist, Counsellor, or Psychiatrist. Coaching is not nor should be used as a substitute for appropriate, professional Medical Care for physical or mental health needs.

The Coach will not give legal or financial advice.

Scheduled Sessions and Support.

The first session will be 90 Minutes in length and any subsequent sessions will be 60 minutes in length.

Sessions can be purchased on an individual basis or by way of multiple-session packages.

Bespoke support packages are available if required. These will be agreed by the Coach and the Client on an individual basis.

Support sessions can be in person or virtually. Consultations can take place in Stoke-on-Trent, or in Client’s own home, or at a neutral venue, or by way of telephone calls, or via an online visual mechanism such as Zoom, Teams or Skype.

It is expected that the Scheduled Coaching Sessions will start at the agreed time. Things do happen and so of course the Coach will endeavour to be flexible to accommodate the Client, if possible, but any sessions that begin after the agreed start time due to the Client’s late arrival for whatever reason may not be able to be extended beyond the pre-arranged finish time of the session due to other commitments.

In the case of last-minute issues beyond the Client’s control please contact the Coach as soon as possible on +44 742 7647935.

The Client may leave a coaching session with an agreed action plan designed to help them move forward positively. The Coach may ask the Client to complete small ‘tasks’ or ‘exercises’ between sessions. The Client is under no obligation to complete these, but if they are suggested by the Coach then they would be designed to maximise the positive benefits of the coaching.

Where email or telephone support between scheduled coaching sessions is agreed as part of the support package for any given Client, the Coach will make themselves available, within reason.

The Coach will endeavour to respond to any correspondence as promptly as possible, within usual business hours.

Payment

The investment for the Coaching Sessions will be agreed between the Coach and the Client and this will be confirmed via email to the Client.

The investment for any bespoke support packages, specific email or telephone support that is agreed between the Coach and the Client will be confirmed via email to the Client.

Fees are payable to the Coach in advance of coaching sessions/support work, unless otherwise agreed.

Any payment schedules that have been agreed between the Coach and the Client will be set out in an email to the Client in advance.

Travel expenses and the Coach’s time are charged for any consultations held outside of a 10-mile radius of Trentham, Stoke-On-Trent.

Where travel expenses and The Coach’s time are to be charged for, these will be discussed and agreed with Client, in writing, in advance of the coaching consultation.

Payment to RESET with Linnet Coaching will be made by Bank Transfer. Details will be supplied on the confirmation email sent to the Client.

If a payment has not been received in advance of a session, the Coach is not obliged to provide the session.

The Client can request a receipt for services provided by the Coach, and this will be sent via email.

Cancellation policy

If the Client is unable to attend a scheduled coaching session, please inform the Coach as soon as possible, ideally with a minimum of 48 hours’ notice in advance of the arranged session date.  The Coach will try in good faith to reschedule the missed meeting as soon as possible.

If the Client fails to attend a scheduled session or does not give the required notice of at least 48 hours, the Coach reserves the right to retain the fees paid.

In the case of a serious accident, emergency, or other situation beyond the Client’s control, please deal with the situation first, and then notify the Coach as soon as you are able. The Coach will try in good faith to reschedule the missed meeting as soon as possible.

On the rare occasion that the Coach needs to cancel or amend an appointment, 5 days’ notice will be given (if possible) and an alternative time will be offered to the Client.

Holidays

The Coach will give appropriate notice of any planned holiday if they will be unavailable. The Coach will endeavour to minimise interruption to the schedule of any pre-booked coaching sessions with affected Clients. The Coach will endeavour to provide alternative dates/times to any affected Clients should that be necessary.

Termination

Either the Client or Coach may terminate their agreement at any time with 7 day’s written notice.

If the client wishes to cease coaching, The Coach will refund to the Client any pre-paid fees for any scheduled appointment(s)/Bespoke Coaching Services, providing that the required notice has been given.

If the Coach wishes to terminate the coaching relationship, then, as far as possible, the Coach will explain the reasons to the Client, and refund to the Client any pre-paid fees for any scheduled appointment(s)/Bespoke Coaching Services.

Confidentiality

Any personal information shared with the Coach by the Client as part of the coaching relationship will be treated as confidential. It will not be disclosed to a third party without the Client’s prior consent, except where required by law or where action might be necessary to prevent harm to the Client or someone else.

It is, of course, not possible to protect the confidentiality of information that is transmitted electronically through emails and computers connected to the internet that do not utilise security or encryption protection.

Where work is conducted in a group setting, the Client agrees to maintain the confidentiality of all information communicated to the Client by the Coach and the other participants in the group.

Website Content

The content of this website (Content) is based on the personal and professional experience of the authors and is in no way complete or associated with any warranty as to the accuracy, completeness, or currency of the content. As a user of this site, you should make your own enquiries before making any changes in your own life on the basis of or in reliance upon the Content.

To the extent permitted by law, RESET with Linnet coaching excludes all liability for any loss or damage (including without limitation, indirect, special, or consequential loss or damage) arising from the use of, or reliance upon the Content whether or not this is caused by a negligent act or omission. To the extent that RESET with Linnet coaching is prohibited at law from excluding its liability, RESET with Linnet coaching and each party providing Content limits its liability to the extent permitted by law, to the resupply of the Content. RESET with Linnet coaching does not accept responsibility for any liability in respect of access to other content through the use of this site.

RESET with Linnet coaching hereby disclaims any responsibility for any 3rd party Comments. As a reader of such Comments, you should regard them as personal and unqualified opinion of their respective author and verify their correctness before accepting anything in them as truth.

Liability

Coaching provided by RESET with Linnet coaching is done with all reasonable care and skill.  Subject to that, Linnet does not accept any liability to the Client, and gives no warranty as to what outcome the Client may achieve as a result of RESET with Linnet’s coaching.  The Client is responsible for the actions he/she takes or does not take following the coaching received by the client.

Any action the Client may take based upon the information provided in the Coach’s sessions or reports and / or on Website and / or any reliance the Client may place on such information is strictly at CLIENT’S own risk and is not a substitute for professional advice. For the avoidance of doubt, CLIENT remains solely responsible for the proper planning and execution of their relationship arrangements, to the exclusion of RESET with Linnet coaching.

To the extent permitted by law, RESET with Linnet maximum aggregate liability in acting for the client is capped at what is recoverable by Caron under her professional indemnity insurance cover from time to time.  A copy of the relevant policy is available on request.

Privacy Policy – RESET with Linnet Coaching.

Our Aim

• RESET with Linnet Coaching aims to reach the highest standards of breakup and divorce coaching and delivery to ensure that all clients have a safe and impactful learning experience to support their personal and professional development.
• RESET with Linnet Coaching seeks to comply with all standards introduced by the European Data Protection Law – known as the General Data Protection Regulation (GDPR) and is committed to maintaining and providing clarity on how personal information is handled.
• RESET with Linnet Coaching is committed to ensuring that measures are continually taken to keep any personal data safe and secure.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for

Processing this information are:

• Your consent. (You are able to remove your consent at any time. You can do this by contacting RESET with Linnet Coaching)
• We have a contractual obligation.

Legitimate reasons for holding personal data.

Personal data (consisting of name, telephone number, email address, organisation) is held by

RESET with Linnet Coaching from when you contact us through social media sites, e.g. Facebook, Instagram, LinkedIn, RESET with Linnet Coaching website or by phone/email and/or requesting course information – such as:

• initial contact with RESET with Linnet Coaching via website, social media or associated platforms
• requesting information from RESET with Linnet Coaching

Personal data is also held by RESET with Linnet Coaching when you have:

• registered as an attendee on an online event held by RESET with Linnet Coaching
• booked sessions for your 1:1 coaching, group coaching, Webinar, Masterclass, workshop.
• requested course information tailored to meet your personal needs.

Client personal data is held by for the purposes of responding to and providing:

• requests for Information about upcoming sessions with, RESET with Linnet Coaching 1-1, groups, or events.
• customer service, customised guidance, and support
• information and updates to clients

No information is shared with any third party, other than for the purpose of processing data,

such as the sending out of newsletters, information, and updates to clients.

At present no data processors i.e mailchimp are used. This policy will be updated should the

situation change.

The personal data held by RESET with Linnet Coaching is to enable contact with you. Any electronic records held which relate to email addresses and tailored 1:1 coaching, group coaching, membership and events are stored on password protected computers.

Sensitive Personal Data

No sensitive personal data is held by RESET with Linnet Coaching.

Anonymous Data

Any data held on any client who attends 1:1 breakup and divorce Coaching

is anonymised.

Your Data Protection Rights

Under data protection law, you have rights including:

• Your right of access – You have the right to ask us for copies of your personal information.
• Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erase – You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. Our right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
• You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you wish to know more about the personal data held for you or wish to discuss a concern or

amend the information held, please email RESET with Linnet Coaching, or use the contact form on our website.

Email: Linnet@resetwithlinnet.co.uk

www.resetwithlinnet.co.uk

This Privacy Notice Policy is reviewed annually to ensure that any additions or amendments.

can be implemented to meet the requirements under the General Data Protection Regulation

(GDPR)

We are committed to reviewing our policy and good practice annually.

This policy was implemented on: 04 Sept 2023